Refund Policy

Last updated: January 9, 2026

At Clinical Research Courses, we are committed to providing quality educational content. This Refund Policy outlines the terms and conditions under which refunds are provided for our courses.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all course enrollments. If you are not satisfied with your course for any reason within 14 days of your enrollment date, you may request a full refund.

1.1 Eligibility Criteria

To be eligible for a refund under our 14-day money-back guarantee:

• Your refund request must be submitted within 14 calendar days of your course enrollment date
• You must contact us via email at [email protected] or phone at +44 078 2179 0026
• Your request must include your full name, email address used for enrollment, and course name

1.2 What's Included

The 14-day money-back guarantee provides:

• A full refund of the course enrollment fee
• No questions asked about your reason for requesting a refund (though we appreciate feedback)
• Cancellation of your course access

2. Refund Processing

2.1 Processing Time

Once we receive and approve your refund request:

• We will process the refund within 5-7 business days
• The refund will be issued to the original payment method used for enrollment
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

2.2 Confirmation

You will receive an email confirmation once your refund has been processed. This email will include:

• Confirmation that your refund has been approved
• The amount refunded
• The payment method to which the refund was issued
• Expected timeline for the refund to appear in your account

3. Exceptions and Special Cases

3.1 After 14 Days

Refund requests submitted more than 14 days after enrollment are evaluated on a case-by-case basis. We may approve refunds in exceptional circumstances, such as:

• Technical issues that prevented course access and were not resolved promptly
• Significant discrepancies between course description and actual content
• Medical emergencies or other extenuating circumstances (documentation may be required)

These exceptions are granted at our discretion and are not guaranteed.

3.2 Completed Courses

If you have completed more than 80% of a course's content, downloaded all materials, or received a certificate of completion, refund requests may be denied, even within the 14-day period. This policy prevents abuse of the refund system while protecting our educational content.

3.3 Bundle Purchases

If you purchased a bundle or multiple courses together:

• Refunds can be requested for the entire bundle within 14 days
• Individual courses within a bundle cannot be refunded separately unless negotiated with us directly
• The refund amount will be based on the bundle price paid, not individual course prices

3.4 Promotional Discounts

If you enrolled using a promotional discount or coupon code:

• The refund amount will be the actual amount you paid, not the full course price
• Promotional codes are typically non-transferable and cannot be reused after a refund

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Administrative or processing fees charged by third-party payment processors
• Currency conversion fees or international transaction fees
• Shipping costs for any physical materials (if applicable)
• Third-party services or tools accessed through external course links

5. Course Access After Refund

Once a refund is processed:

• Your access to the course and all associated materials will be terminated immediately
• Any certificates issued will be invalidated
• Downloaded course materials should not be used or distributed
• You may not re-enroll in the same course at a promotional rate if one was used for the original enrollment

6. Technical Issues

If you experience technical difficulties accessing your course:

• Contact our support team immediately at [email protected]
• We will work to resolve technical issues promptly
• The 14-day refund period may be extended if technical issues prevent course access and are not resolved within a reasonable timeframe

Our goal is to ensure you can access the content you've purchased. Refunds for technical issues are a last resort after troubleshooting efforts have been exhausted.

7. Fraudulent Activity

We reserve the right to deny refunds or take legal action in cases of:

• Suspected fraud or unauthorized use of payment methods
• Violation of our Terms and Conditions
• Abuse of the refund policy (such as repeated enrollments and refund requests)
• Content piracy or unauthorized distribution of course materials

8. How to Request a Refund

To request a refund, follow these steps:

1. Email [email protected] with the subject line "Refund Request"
2. Include in your email:
   • Your full name
   • Email address used for enrollment
   • Course name
   • Enrollment date
   • Brief explanation (optional but appreciated)
3. Wait for confirmation from our team (usually within 1-2 business days)
4. Once approved, your refund will be processed as described in Section 2

Alternatively, you can call us at +44 078 2179 0026 during business hours (Monday-Friday, 9:00 AM - 6:00 PM GMT) to request a refund.

9. Disputes and Chargebacks

We encourage you to contact us directly to resolve any issues before initiating a chargeback with your financial institution. Chargebacks:

• May result in immediate termination of course access
• May prevent you from enrolling in future courses
• May incur additional fees which we may seek to recover
• Should only be used as a last resort after attempting to resolve the issue with us

We are committed to addressing concerns fairly and promptly.

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. Changes to the refund policy will not affect enrollments made prior to the change, unless required by law.

11. Applicable Law

This Refund Policy is governed by the laws of the United Kingdom. Consumer protection laws in your jurisdiction may provide additional rights.

12. Contact Information

For questions about this Refund Policy or to request a refund, contact us:

• Email: [email protected]
• Phone: +44 078 2179 0026
• Address: Bow Rd, Bow, London E3 3AU, United Kingdom

13. Our Commitment

At Clinical Research Courses, we stand behind the quality of our educational content. Our refund policy is designed to give you confidence in your enrollment decision while protecting the integrity of our courses. We encourage you to review course descriptions carefully before enrolling, and to contact us with any questions about whether a course is right for you.